FAQ (Frequently Asked Questions)

How do I install and activate Spline Dynamics‘ plugins?

Unzip the content of the .zip file and then drag the ‘.mzp’ file onto one of your viewports in 3ds Max .
The plugin automatically installs itself and runs for the first time.

If the plugin has a trial version, a dialog will ask you to choose between activating your license or using the trial version. You can activate your license at any time during the trial period by pressing the button called ‘Activate your License‘, usually located at the Help rollout. That will open the ‘Software Activation’ dialog.

If there’s no trial version, then the ‘Software Activation’ dialog will pop-up automatically.

To activate your license, enter your license key in the ‘Software Activation’ dialog. (You received a license key by email when you purchased the product).

If the license key is correct, The plugin will start.

To add the plugin icon to a toolbar:

  1. Go to ‘Customize’ menu > ‘Customize user interface’ > ‘Toolbars’ tab.
  2. Pick the category ‘Spline Dynamics.
  3. The script’s name must be listed there. Just drag it onto the toolbar and you’re done!

Where’s the License Key to activate the product?

You received a license key by email when you purchased the plugin. If you can’t find the email, please check first your spam folder.
If is not there, please write us through the contact form and we will assist you.

Can I install the plugin in different versions of 3dsMax on the same computer?

Yes, you should be able to install it in all 3dsMax supported versions on the same machine, using the same license key. The license is tied to the computer (node-locked), not to the software.
If you have any trouble with this, please write us through the contact form and we’ll help you.

On how many workstations can I install the plugin?

The Regular License lets you use the product in 2 different workstations. It comes with 2 license keys (1 domain per key).

The Corporate License allows you to activate the plugin on up to 10 workstations. It comes with 2 license keys (5 domains per key).
If you need to install the plugin on many workstations at your studio or company, this option is very convenient. You save 20% in the final price (equivalent to get 5 products for the price of 4) and you can manage 10 plugin installations with just 2 license keys, avoiding dealing with multiple license keys.

Initially, you are given a single license key. You can generate additional license keys and manage them at My Account section in this website.
See the next two subjects for more information about this.

Where can I check my orders, invoices or edit my personal information?

You can manage all the stuff related to your purchases (orders, downloads, invoices, licenses) and also edit your personal data or change your password. Just sign in and enter My Account section in this website.

How do I reset or reassign my license keys?

Log in and enter My Account section in this website. Go to Orders area and locate the order in wich you purchased the product in question. Press Manage license keys.
In this section you can deactivate your currently assigned license keys, delete them and/or generate new ones.
You have a maximum of 2 license keys per product license.

Will you update the plugins in the future?

Yes. We are commited to give our clients the best support and keep this tools always fresh and up to date.
For that reason, we provide frequent free updates.

Where can I find updates for the plugin/s?

You can always download the latest updates for our products at the Product Updates page.
The scripts automatically check for updates every 15 days and inform you about new releases. We also publish these news on our Facebook page.

Are there any tutorials or documentation?

Yes, there are plenty of tutorials and documentation for every tool. You can find the links at Help rollout of the script. Or go to the main navigation bar of this site and then open Tutorials category, or go to Support > Manuals for detailed information about the plugin tools.

How do I get customer support?

Please write us through this Contact Form.